IMPORTANT CHANGE TO OUR FREECALLS SERVICE
Please note: from 31st January 2021 our Freecall access numbers are changing.
This applies to all customers calling our 0870 access numbers from either their landline or mobile phone.
We will no longer be able to support our legacy access numbers listed below and will not be able to guarantee service, you may be charged by your service provider for calling these numbers;0870 218 6316, 0870 494 0496, numbers beginning 0870 175 XXXX
To ensure uninterrupted service, please use our new access number 0870 635 8808 with immediate effect. This number can be called for free if you have calls to 0870 numbers included in your calling plan.
Service information line: 020 3191 6228
Please see below for a full list of destinations you can call using our Freecalls service.
To find out if your tariff includes calls to 0870 numbers, please check herePlease note: if your call package does not include calls to 0870 access numbers you will be charged 13 pence per minute plus your phone company's access charge for calling our 0870 access numbers
To make a call
Dial the access number and at the voice prompt, dial the full international number, including country code.If you are making a call to a fixed line, use the Landline Access number and if you are making a call to a mobile phone, use the Mobile Access number.
You can use this service to call the destinations below:
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | Y | Z
last updated 15/02/21
*When making a UK call, please enter the number in full International format (e.g. 0044 7XXX XXXXXX)
If your phone provider does not allow you to call 0870 numbers as part of your inclusive bundled minutes you will be charged at a rate of 13 pence per minute plus your phone company's access charge for calling our 0870 numbers.
If you are in doubt please check with your provider prior to making a call or make a short call for less than a minute and check on your online bill calls breakdown to ensure that calls are inclusive.
Most landlines providers charge for inclusive calls which are longer than 60 minutes, that's for any type of number not just 0870 numbers. If you are making a long call please hang up after 59 minutes and re-dial.
Do not exceed 1000 minutes per month or 100 calls per month as your provider may charge you if you exceed those limits.
We cannot accept liability for any charges incurred while using this service.
Phone companies that include calls to 0870 numbers
Please click a link below for information about a specific service provider.
BT
Virgin Media
Plusnet
Post Office
SSE
EE, Orange, TMobile,
Vodafone
Important: most providers adopt a 'fair use' policy and calls should not exceed 60 minutes, simply hang up and redial to continue your conversation. Maximum monthly allowances may apply, please contact your phone company for further details if unsure.
All calls to 0845 and 0870 numbers are included with your plan at certain times.
Unlimited Weekend Calls: Calls to 0845 and 0870 numbers are included from midnight Friday to midnight Sunday
Unlimited Evening & Weekend Calls: Calls to 0845 and 0870 numbers are included from 7pm to 7am Monday to Friday, and from midnight Friday to midnight Sunday
Unlimited Anytime Calls: Calls to 0845 and 0870 numbers are included at all times, every day of the week
Calls must be less than an hour long, or standard charges will apply. You can avoid these charges by hanging up and redialling.
Calls tariffs include calls to 0845 and 0870 numbers:
Talk Weekends: Inclusive calls to 0845 and 0870 number during weekends only.
Talk Evenings and Weekends: Inclusive calls to 0845 and 0870 numbers during evenings & weekends.
Talk Unlimited and Unlimited Extra : Inclusive calls to 0845 and 0870 numbers all times.
Anytime: Calls to 0845 and 0870 numbers are included at all times.
Evening and Weekends: Calls to 0845 and 0870 numbers are included in the evening and at weekends only.
Weekend Calls: Calls to 0845 and 0870 numbers are included from 6pm Friday to 6am Monday
Evening & Weekend Calls: Calls to 0845 and 0870 numbers are included from 6pm to 6am Monday to Friday, and from 6am Friday to 6am Monday
Anytime Calls: Calls to 0845 and 0870 numbers are included at all times, every day of the week
Anytime and Anytime Plus: Calls to 0845 and 0870 numbers are included at all times, every day of the week
(Maximum of 1000 minutes or 150 calls per month)
EE, Orange and TMobile Pay Monthly Customers:
You can make up to 200 minutes of calls to numbers started 087 and 084 from your EE, Orange or TMobile pay monthly phone using an EE add-on.
Full details of this add on and charges can be found here.
Vodafone Pay Monthly Customers:
For £2.50 per month you can get 300 minutes to call 084 and 087 numbers.
Text NONGEO to 97886. Go here for more info